Customer Care

Return & Refund Policy

Effective Date: June 20, 2026

At W.E.I.R.D. Lifestyles, every item is made specifically for you after your order is placed. Because our products are custom-made, we ask that you carefully review your order before completing your purchase.

Made-to-Order Products

All W.E.I.R.D. Lifestyles apparel and select merchandise are produced on a made-to-order basis. This allows us to reduce waste and create each item specifically for our customers.

Please allow 2–3 weeks for production and delivery.

Returns

Due to the custom nature of our products, we do not accept returns or exchanges for:

  • Incorrect size ordered by the customer
  • Change of mind
  • Color preference
  • Buyer's remorse
  • Accidental purchases

Please review our size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

If approved, we will replace the item at no additional cost or issue a refund, at our discretion.

Exchanges

Because each item is made to order, we do not offer traditional exchanges.

If there is an error on our part, we will gladly replace the item.

Order Changes & Cancellations

Orders may be canceled or modified within 24 hours of purchase.

Once production has begun, orders cannot be changed or canceled.

Shipping Delays

Production and shipping times are estimates. W.E.I.R.D. Lifestyles is not responsible for delays caused by:

  • Weather
  • Carrier issues
  • Holidays
  • Customs processing
  • Other circumstances beyond our control

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, W.E.I.R.D. Lifestyles is not responsible for lost or stolen packages.

If you experience an issue, please contact the shipping carrier directly. We're happy to assist with documentation if needed.

Refunds

Refunds are issued only for:

  • Defective products
  • Incorrect items shipped
  • Orders we are unable to fulfill

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your financial institution.

Need Help?

If you have any questions about your order, please contact us.

W.E.I.R.D. Lifestyles

Email: w.e.i.r.d.lifestyle1@gmail.com

We strive to respond to all customer inquiries within 1–2 business days.

Our Promise

At W.E.I.R.D. Lifestyles, every order is created with care, intention, and attention to detail. We appreciate your patience and support as an independent, made-to-order brand. Our goal is to provide quality products that inspire confidence, individuality, and authentic self-expression. Thank you for being part of the W.E.I.R.D. movement.

Last Updated: June 20, 2026